Refund policy

Refund policy 

Our policy is valid for a period of 14 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 14 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements - Faulty or damaged Items 

The following criteria must be met to qualify for a refund:

- Product is defective
- Product is not as described

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Proof of purchase - Faulty or damaged Items 

To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.

Shipping items - Faulty or damaged Items 

In order to return an order, you must contact us first and we will provide you a returns form. 

Returns can be mailed to: Parcel Locker 10267 70463 195-215 Cressy St DENILIQUIN NSW 2710. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs upon receiving the items if deemed faulty. 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:

https://wisteriaandwillow.com.au/pages/contact-us
info@wisteriaandwillow.com.au

This document was last updated on August 30, 2022